"Terms and Conditions"
At Outdoor Distributors Your Satisfaction is Paramount!
We understand that sometimes you just need to return or exchange an item.
We do our best to make it easy.
Parts Return Policy**
If for any reason you are not completely satisfied with your parts purchase, simply return the unused product in to us for a full refund of the purchase price* within 30 days of receiving your order.
*shipping charges are not refundable
**Please Note: Items classified as "Whole goods" are non returnable, but do offer Manufacturers Warranties. This includes Engines, Short blocks, Baggers, Accessories, Transaxles and Transmissions. Please call Customer Service when placing orders for these items to make sure you have the right product for your model.
If you have installed the product and it does not live up to your expectations, No Problem!
Our Customer Service staff is trained to help you with a warranty claim to replace the defective part.
Warranty coverage varies with the Manufacturer, but most of them cover parts for 1 Year.
Please Call us if you have any questions. 205-669-2500
Please call (205)669-2500 and get an authorization number before shipping a product back.
It will help us track your package so we can speed up the return process.
Sorry, no returns after 30 days will be accepted, but we will help you with any Warranty issues that arise for the length of the Manufacturers Warranty.
Shipping
Most (95%) orders are shipped within 24 hours from placement of order.
(Excluding weekends and holidays.)
Factory ordered, and "backordered" items require more time...
We will notify you of any delays as we discover them.
Please Call us if you have any questions. 205-669-2500
Any Package "Refused" or "Non Deliverable" are subject to a 15% restock fee.
Be sure to double check your shipping address.
Shipping & Handling Charges
Extremely Large or Heavy Packages
Parts over 70 pounds / or "Oversize"
(Applies to SOME Complete Deck Assemblies, Engines, Some Riding Mower Baggers,
Snow Plows, Tiller Attachments, and other heavy items)
are charged a flat $78.00 To Commercial Addresses
and a flat Fee of $119.00 to Residential Addresses
Extreme West Locations May Be Higher
(These Items are shipped Factory Direct) You will be notified if the shipping is higher.
If you have any questions or you need a quote for shipping contact us at (205)-669-2500
International Orders
(Including Canada and Mexico)
Due to extra paperwork and customs clearing, there is usually a 3-5 day delay for shipment of these orders.
All levy's, taxes, excises, duties, surcharges, exchange rates, imposts,
or other charges applicable to the order are the sole responsibility of the customer (You). We do not charge these fees, nor collect them in behalf of your Country,
If you have questions concerning these charges, contact your appropriate
government officials. We do not have any rates on such charges. All payments shall be made in United States dollars
and the exchange rate shall be as provided by the customer's credit card issuer.
We reserve the right to refuse any order.
Parts Availability
We carry THOUSANDS of parts in our inventory, and have many more available through our suppliers. No warehouse can carry all parts for all mowers though; Rare or odd parts may have to be ordered directly from the the OEM suppliers and will take additional time.
Pricing and Information
All prices are supplied to us by the equipment manufacturers. We make every effort to keep
this information correct and up to date, but all prices, descriptions, availability, and other conditions, are subject to change as the Manufacturers see fit.
We will try to notify you of any changes concerning your order, but we are not responsible
for the outcome or impact of these changes.
Safety
We sell parts. We hope you have the ability and knowledge to install them. If you can't please
find someone who can. We want you as a repeat customer...with all the appendages the
Good Lord gave you.
SAFETY FIRST!
'nuff said.
Privacy Statement
Any personal information that you supply to Outdoor Distributors, OutdoorDistributors.Com or its affiliates will not be sold or released to anyone (unless required by law).
Shipping information will be supplied only to our shippers for delivery purposes only.
Credit card information is kept confidential and will only be viewed by persons processing the credit card.
Upon occasion, your Credit Card company may contact us for verification of your
cardholder information for your protection. We first verify their credentials before releasing information and release only the information required for purchase verification.
Our shopping cart uses "cookies" to keep contents of shopping cart, but will function if cookies
are disabled. These are not "tracking cookies" and are not used to gather information from
your computer.
Your name, address, e-mail address or telephone number will never be sold or distributed.
We only use your provided contact information in conjunction with the order it was submitted with. We do NOT automatically subscribe you to any bulk email or newsletters of any sort unless you sign up for the newsletter. |